Hotel Customer Satisfaction Evaluation
Please take a few moments to complete this evaluation form to help us better understand your experience during your recent stay at [Your Company Name].
Guest Information
Name: | |
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Room Number: | |
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Date of Stay: | |
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Contact Information: | |
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Please rate the following aspects by leaving a check mark on the corresponding box:
Rating Scale
1: Very Dissatisfied
2: Dissatisfied
3: Neutral
4: Satisfied
5: Very Satisfied
Reservation Process | 1 | 2 | 3 | 4 | 5 |
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Ease of booking | | | | | |
Accuracy of reservation details | | | | | |
Efficiency of check-in process | | | | | |
Efficiency of check-out process | | | | | |
Professionalism of staff | | | | | |
Room cleanliness | | | | | |
Comfort of bed | | | | | |
Room amenities | | | | | |
Overall condition of hotel | | | | | |
Quality of dining facilities | | | | | |
Fitness center and pool | | | | | |
Business services | | | | | |
Responsiveness to requests | | | | | |
Housekeeping service | | | | | |
Overall staff friendliness | | | | | |
Value for money | | | | | |
Comments
Please provide any additional feedback to help us improve your experience:
The room could use more amenities but overall it was a good stay. |
Thank you for taking the time to provide your feedback. We look forward to welcoming you back to [Your Company Name] soon!
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