Apology Letter to Hotel Guest Layout
Dear [Guest's Name],
I hope this message finds you well. On behalf of the entire team at [Your Company Name], I would like to sincerely apologize for the inconvenience you experienced during your recent stay with us on [dates of stay].
We take great pride in providing exceptional service, and it is deeply disappointing to learn that we fell short of your expectations. Specifically, we understand that the issue of room cleanliness, caused you frustration and discomfort. This is certainly not the level of service we strive to deliver.
Please rest assured that we have taken immediate steps to address this matter. team retraining. Your feedback is invaluable in helping us improve, and we are committed to ensuring that such occurrences are avoided in the future.
As a token of our appreciation for your understanding and loyalty, we would like to offer discount on a future stay during your next visit to [Your Company Name].
Once again, we deeply regret the inconvenience caused and truly appreciate your feedback. We hope to have the pleasure of welcoming you back in the near future so we can provide you with the outstanding experience you deserve.
If there is anything else we can do to make amends or assist you further, please do not hesitate to reach out to me directly at [Your Company Number] or [Your Company Email].
Warm regards,
[Your Name]
[Your Company Name]
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