Catering Complaint and Apology Letter
June 30, 2090
Recipient's Name: Michael Johnson
Address: 456 Celebration St. Perryville, CA 90002
Dear Mr. Johnson,
I hope this message finds you well. I am writing to extend my sincerest apologies on behalf of [Your Company Name] regarding the issues you experienced during your wedding reception on June 25, 2090. We truly value your business and regret that the service you received did not meet the high standards we strive to maintain.
After reviewing your feedback, we acknowledge that the following problems occurred:
The food delivery was delayed by 45 minutes, causing the reception dinner to be served much later than scheduled.
Two of the menu items, including the vegetarian lasagna and the chocolate mousse dessert, were not available as promised.
The overall food presentation did not meet your expectations.
We understand how important your wedding day was, and we sincerely apologize for the inconvenience and disappointment this caused. Please know that we are taking immediate steps to ensure this situation does not happen again. Our team is currently reviewing our scheduling procedures to prevent delays in food delivery, and we are implementing stricter quality checks to ensure that all promised menu items are prepared and served as expected.
As a token of our apology, we would like to offer you a 25% refund on your total bill as well as a complimentary catering service for an upcoming event of your choice. We hope this will help make up for the experience and allow us another chance to provide you with the excellent service we are known for.
Once again, we deeply regret the inconvenience caused, and we truly appreciate your patience and understanding. Should you wish to discuss this matter further, please feel free to reach out to me directly at [Your Company Number] or [Your Company Email].
Thank you for bringing this to our attention, and we hope to have the opportunity to make it right.
Sincerely,
[Your Name]
Catering Manager
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