Technical Support Inquiry Letter
November 27, 2085
To: Technical Support Team
TechCo Solutions
456 Tech Avenue
Chicago, IL 60601
Dear Technical Support Team,
I hope this message finds you well. I am writing to request assistance regarding an issue I am experiencing with the TechPro X2000 laptop, which I purchased from your online store. Below are the details of the problem:
Product Name: TechPro X2000 Laptop
Model/Version: X2000
Serial Number: 1234567890ABC
Issue Description: The laptop intermittently shuts down during use, even when plugged into a power source. The issue seems to occur randomly, regardless of the applications I am using at the time.
Date of Purchase: October 15, 2085
Steps Taken: I have attempted the following troubleshooting steps:
Checked the power cable and outlet to ensure they are working properly.
Updated the operating system to the latest version.
Ran a battery health check, which showed no apparent issues.
Reset the laptop’s power settings to default.
Despite these efforts, the issue persists, and I am unable to identify the cause of the shutdowns.
I would appreciate your prompt assistance in resolving this matter. If additional information or documentation is required, please let me know, and I will be happy to provide it.
Thank you in advance for your help. I look forward to your prompt response.
Sincerely,
[Your Name]
[Your Email]
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