Service Feedback Inquiry Letter
January 15, 2070
To: Michael Brown
Customer Service Manager
TechSolutions Corp.
789 Elm Street
Springfield, IL 62701
Dear Mr. Brown,
I hope this message finds you well. I am writing to inquire about the recent IT support services I received from TechSolutions Corp. on January 5, 2070. I would like to provide feedback on my experience and seek additional information regarding the service provided.
I appreciate the prompt response from your team, and I would like to offer some observations and ask a few questions regarding the support I received. Specifically, I would like to know:
What was the reason for the 2-hour delay in resolving my issue? I was expecting the issue to be resolved within the 24-hour window as promised.
The technician who assisted me, Emily White, mentioned that a software patch would be implemented to prevent future issues. Could you please confirm when this update will be rolled out?
Although the issue was eventually resolved, I noticed that some of the troubleshooting steps seemed redundant. Could you clarify if this is standard procedure for your team, or was it an exception in my case?
It would be greatly appreciated if you could provide insights into these aspects or clarify any concerns. Additionally, if there are any follow-up actions or recommendations you suggest for improving my future experience with your service, I would be happy to hear them.
I value the opportunity to provide feedback, as it helps to improve the overall customer experience. Please let me know the best way to proceed or if further details are needed from my side.
Thank you for your time and attention to this matter. I look forward to your response.
Sincerely,
[Your Name]
[Your Email]
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