Customer Service Error Apology Letter
[Your Name]
Customer Service Manager
[Your Company Name]
[Your Company Address]
[Your Email]
[Your Company Number]
January 15, 2050
Sarah Williams
456 Elm Street
Austin, TX 73301
Dear Sarah Williams,
I hope this message finds you well. I am writing to sincerely apologize for the recent inconvenience you experienced with our service. We understand that the error in processing your order (#2345) and the delay in shipping your laptop has caused frustration, and for that, we are truly sorry.
At [Your Company Name], we strive to provide the best possible experience for our customers, and we recognize that we fell short of that standard in your case. Please know that we are investigating the issue to ensure that this does not happen again. In the meantime, we have taken immediate steps to expedite your order and ensure that the correct model arrives at your address within the next 48 hours.
To make up for this error, we would like to offer you a $50 gift card for your next purchase, as well as a complimentary 1-year extended warranty on your laptop. We deeply value your business and want to restore your confidence in our company.
If you have any further questions or concerns, please do not hesitate to reach out to me directly at [Your Email] or [Your Company Number]. We genuinely appreciate your understanding and patience.
Once again, I apologize for the inconvenience caused, and we are committed to making things right for you.
Thank you for being a valued customer.
Sincerely,
[Your Name]
Customer Service Manager
[Your Company Name]
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