Customer Satisfaction Assessment
Customer Information (Optional) | Date | Time |
|---|
| | |
Customer Satisfaction Review
Survey Questions | Field | Options/Details |
|---|
Overall Satisfaction | On a scale of 1 to 5, how satisfied are you with your overall experience?
☐ 1 ☐ 2 ☐ 3 ☐ 4 ☐ 5 | |
Product/Service Quality | ☐ Excellent ☐ Good ☐ Average ☐ Poor ☐ Very Poor | |
Customer Service Experience | ☐ Very Satisfied ☐ Satisfied ☐ Neutral ☐ Dissatisfied ☐ Very Dissatisfied | |
Value for Money | ☐ Strongly Agree ☐ Agree ☐ Neutral ☐ Disagree ☐ Strongly Disagree | |
Delivery and Timeliness | ☐ Yes, it was on time ☐ No, it was delayed | |
Open-Ended Questions | What did you like most about our product/service? | |
| What can we do to improve your experience? | |
Net Promoter Score (NPS) | How likely are you to recommend us to a friend or colleague? | On a scale of 0 to 10:
☐ 0 ☐ 1 ☐ 2 ☐ 3 ☐ 4 ☐ 5 ☐ 6 ☐ 7 ☐ 8 ☐ 9 ☐ 10 |
Follow-Up Action (Optionl) | Would you like a team member to contact you regarding your feedback? | ☐ Yes ☐ No |
Assessment Templates @ Templa
