Free Customer Complaint Flow Chart

The Customer Complaint Flow Chart presents a clear and structured approach to managing customer concerns efficiently. It begins when a complaint is received and checked for completeness. If additional details are needed, more information is requested from the customer. Once the complaint is complete, it is categorized according to its nature or level of severity. The process then determines whether an investigation is necessary. If required, an investigation is conducted to gather facts and identify possible solutions, after which a response is drafted. The draft may go through an approval review before being sent to the customer. After sending the response, the complaint outcome is logged for recordkeeping and analysis. The next step involves confirming whether the customer is satisfied with the resolution. If the issue remains unresolved or dissatisfaction persists, the complaint is escalated for final review before closure. This flow ensures each complaint is handled transparently, fairly, and thoroughly, maintaining accountability and promoting continuous service improvement.