For an internal or external service provider, a service level agreement will state how a service provider will perform the assigned job based upon the customer’s request. The agreement will also cover the solutions that it can offer to the problem identified. It speaks about the quality, responsiveness, and responsibility of the service providers whenever they are engaged in a contract with clients. You may also see sample agreements.
Basic Service Level Agreement Template
Check out this legal agreement template that can help you define the level of service that one can expect from your services. You can mention various factors such as reliability, performance objective, performance monitoring, response, and so on by editing this contents of this document in various file formats. Download it now and save time rather than creating one from scratch.
Simple Service Level Agreement Template
You will find our “Service Level Agreement” template highly useful in case your company is in the business of offering its services to others. This standard agreement contract comprises of all terms and conditions that are required for any service agreement. Do not worry about having to spend long nights drafting agreements, simply fill in your information into this document, and be finished in no time. Download now!
HR Service Level Agreement Template
Here’s a well-formatted service level agreement that is designed to effectively describe the key services the HR provides to a client. It also allows you to mention the quality standards that will be agreed upon with the service users in regards to the service delivery. In order to ensure utmost-quality to its users, this service level agreement template is professionally drafted and well-researched. Get your hands on this one now!
6 Steps to Write a Service Level Agreement
Step 1: Recitals
The first thing that you need to mention in any agreement is recitals. State the name of the parties and the date on which this agreement is made effective. Mention the state/province of the parties along with their complete address. Make sure to put in this information in the form of “by and between” statements. You can refer to our samples and templates in order to get an idea on them.
Step 2: Purpose and Objectives
Next, list down the purpose as well as objectives of your service and write down the time period until when the agreement will be valid. Go on to mention the list of services that you offer along with their description and schedule. To make things clear from the very beginning, you can also mention the list of services that you won’t be covering in the agreement.
Step 3: Terms and Provisions
Under the terms and provisions, you need to state the general obligations of both the parties. You can make use of a tabular column so that you can list the duties along with their description. Also, state the billing and payments, amendments, and termination details.
Step 4: Service Expectations
When it comes to service expectations, you can insert a table and state the metrics that are used in the measuring of the service performance. Be sure to also provide the required services that guarantee the consistency of the service that is assured.
Step 5: Insurance Details
Finally, before you get to the insurance part, you can discuss the finance details and then proceed to talk about the insurance. After that, end the agreement with the contact information of all those who are a part of the service provider company.
Printable Restaurant Service Level Agreement Template
A Service Agreement Template shows the complete context of this document in order to guide both parties regarding the service that must be provided. There are more examples of these templates available, of which they can easily adjust the content and add new terms to fit the service they are offering.
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IT Service Level Agreement
This template is designed for a technology inclined service provider where it describes and specifies their responsibilities in providing a quick and quality information technology service to the clients. Each category of the service is written along with their schedules for the client’s reference.
Software Service Level Agreement
Seeing this document will help any information technology company in providing the details of their service management and the expectations of their quality service. All details about internet access, online accounts, software programs, office equipment, and communication concerns are summarized here as part of the service provider job description.
Who can Make Use of the Service Level Agreement Templates?
Both the service provider, as well as the client, will have this agreement document in any form of contract signing as this serves as the statement of the obligation of the service provider while the client’s compensation to the service being given to them.
Customers would also have this as they can get an upper hand on or view the benefits they can obtain whenever they are about to avail the services. Specifically, the information technology service providers, as well as the telecommunication companies, have this as their main agreement template for their clients.
Internal Service Level Agreement Template
If you are a part of a private service provider who is working in a company, then this is the template to have. It shows the terms and standard operating agreement procedures of the provider when it comes to giving priority to the demands of their client. All the specialties of the service provider that the client deserves to have as their primary sponsor is shown here.
Help Desk Service Level Agreement
Companies that provide a customer care call centers service will certainly have this service agreement. This contract lists down the services of help desk personnel and how he/she must cater to any problem immediately once their client addresses it to them. It is a brief content where the schedules of their services are arranged for customers’ convenience.
Network Service Level Agreement
Telecommunication companies have this template by their side so that their customers would know what are the benefits and claims they can receive if they will be chosen as a service provider. This one defines the service- specifically the network connection they will offer in the length of the contract agreed upon.
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Sample Service Level Agreement
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Sample Service Level Agreement Template
What are the Benefits of Service Level Agreement?
This will reiterate what the service provider should provide to their clients when it comes to their work. It acts as a set of guidelines where the client can see the provision and expectations to them while performing their job.
Also, this will act as the primary reference whenever there is a claim or refund to be done in any unfulfilled services so that accurate compensation will be given. For any disputes or problems regarding the service, this document can help them settle the unexpected situation and maintain a harmonious relationship between both parties.
The precise responsibility of the service provider is stated in this template which the client will find helpful and advantageous. Adding the service receipt template in the agreement will close the deal for any arrangement and get the job done as expected. Get our templates now and start the service you offer.