Date:

October 1, 2058

Your Name:

Roberto Berry

Hotel Name:
Celestial City Hotel

Review the hotel's reservation system to confirm upcoming arrivals.

Check for any special requests or preferences noted in guest reservations.

Verify guest details, including arrival times, room preferences, and contact information.

Coordinate with housekeeping to ensure guest rooms are cleaned and inspected according to standards.

Check room amenities and supplies to ensure everything is stocked and in working order.

Arrange for any special requests, such as extra pillows, cribs, or room upgrades.

Prepare welcome amenities or personalized touches for VIP guests or special occasions.

Arrange transportation services or airport transfers for guests requiring assistance.

Coordinate with the front desk to have key cards and registration forms ready for efficient check-in.

Communicate any important guest information or requests to relevant staff members.

Conduct a pre-shift briefing with front desk staff to review arrivals, special requests, and any pertinent guest information.

Provide updates on hotel events, promotions, or operational changes.

Coordinate arrangements for group arrivals, meetings, or events scheduled during the guest's stay.

Confirm reservations for dining, spa services, or other hotel amenities requested by guests.

Arrange for special touches, such as floral arrangements or in-room celebrations, for guests celebrating milestones or special occasions.

Ensure compliance with health and safety protocols, including sanitation procedures and social distancing measures.

Verify that hand sanitizing stations and hygiene signage are prominently displayed in public areas.

Communicate any updated health and safety guidelines to staff members.

Test in-room technology systems, including TVs, Wi-Fi, and climate controls, to ensure functionality.

Verify that digital guest services, such as online check-in and mobile key access, are operational.

Anticipate guest needs by personalizing digital communications and offering recommendations for local attractions or dining options.

Send pre-arrival emails or messages to guests welcoming them to the hotel and providing useful information about their stay.

Include details about hotel amenities, dining options, and contact information for guest services.

Offer assistance with any pre-arrival questions or special requests guests may have.