Hotel Checklist
Date: October 1, 2058 | Your Name: Roberto Berry | Hotel Name:
Celestial City Hotel |
A pre-arrival checklist for hotels is a detailed document used by hotel staff to ensure that all necessary preparations are made before the arrival of guests. It helps to streamline operations, anticipate guest needs, and create a positive first impression.
Reservation and Guest Information |
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| Review the hotel's reservation system to confirm upcoming arrivals. |
| Check for any special requests or preferences noted in guest reservations. |
| Verify guest details, including arrival times, room preferences, and contact information. |
| Coordinate with housekeeping to ensure guest rooms are cleaned and inspected according to standards. |
| Check room amenities and supplies to ensure everything is stocked and in working order. |
| Arrange for any special requests, such as extra pillows, cribs, or room upgrades. |
| Prepare welcome amenities or personalized touches for VIP guests or special occasions. |
| Arrange transportation services or airport transfers for guests requiring assistance. |
| Coordinate with the front desk to have key cards and registration forms ready for efficient check-in. |
Communication and Staff Briefing |
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| Communicate any important guest information or requests to relevant staff members. |
| Conduct a pre-shift briefing with front desk staff to review arrivals, special requests, and any pertinent guest information. |
| Provide updates on hotel events, promotions, or operational changes. |
Special Events or Requests |
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| Coordinate arrangements for group arrivals, meetings, or events scheduled during the guest's stay. |
| Confirm reservations for dining, spa services, or other hotel amenities requested by guests. |
| Arrange for special touches, such as floral arrangements or in-room celebrations, for guests celebrating milestones or special occasions. |
Health and Safety Protocols |
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| Ensure compliance with health and safety protocols, including sanitation procedures and social distancing measures. |
| Verify that hand sanitizing stations and hygiene signage are prominently displayed in public areas. |
| Communicate any updated health and safety guidelines to staff members. |
Technology and Guest Experience |
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| Test in-room technology systems, including TVs, Wi-Fi, and climate controls, to ensure functionality. |
| Verify that digital guest services, such as online check-in and mobile key access, are operational. |
| Anticipate guest needs by personalizing digital communications and offering recommendations for local attractions or dining options. |
| Send pre-arrival emails or messages to guests welcoming them to the hotel and providing useful information about their stay. |
| Include details about hotel amenities, dining options, and contact information for guest services. |
| Offer assistance with any pre-arrival questions or special requests guests may have. |
Checklist Templates @ Template.net
