[Date]

Dear [Customer's Name],

I am writing to personally apologize for the inconvenience you experienced during your recent rental with us. Your satisfaction is our utmost priority, and we deeply regret that we fell short of meeting your expectations.

Upon reviewing your feedback, we understand that the vehicle condition was not up to standard. Please accept our sincerest apologies for any frustration or inconvenience this may have caused during your rental experience.

At [Your Company Name], we strive to provide exceptional service, and we are committed to addressing this matter promptly. To rectify the situation, we have taken the following steps:

1. We have processed a partial refund of $[00] to your credit card, which should reflect on your statement within [00] days.

2. Additionally, we would like to offer you a [00]% discount on your next rental with us as a gesture of goodwill. This discount will be automatically applied when you make your reservation.

We assure you that we are thoroughly investigating the root cause of this issue to prevent its recurrence. Your feedback is invaluable to us, and we appreciate the opportunity to improve our services.

Once again, I apologize for the inconvenience caused. We value your business and hope to restore your trust in [Your Company Name]. If you have any further concerns or if there's anything else we can assist you with, please do not hesitate to contact me directly at [Your Company Number] or [Your Company Email].

Thank you for your understanding and patience in this matter. We look forward to serving you again in the future with the exceptional service you deserve.

Sincerely,

[Your Name]

[Your Position]

[Your Company Name]

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