Underperformance Letter
Date: October 15, 2050
Lowell Quizon
Customer Service Representative
lowell@you.mail
Richmond, VA 23218
Dear Lowell Quizon,
I hope this message finds you well. I want to take a moment to address some concerns regarding your recent performance in the role of Customer Service Representative. Over the past few months, there has been a noticeable decline in the quality and consistency of your work.
Specifically, issues have arisen in handling customer inquiries and resolving issues in a timely manner, which have led to increased customer complaints and dissatisfaction. These challenges have not only impacted your individual productivity but have also affected team dynamics and overall project timelines.
It is essential to recognize that your contributions are valued, and I believe that with the right support and adjustments, you can regain your previous performance levels. I encourage you to reflect on your current strategies and identify areas where improvement is needed.
I would like to schedule a meeting to discuss your concerns further and explore possible solutions together, including any resources or support you may require.
Please let me know your availability for a meeting next week. It is crucial that we address these issues promptly to help you get back on track and ensure the success of our team as a whole.
Thank you for your attention to this matter, and I look forward to our conversation.
Sincerely,
[Your Name]
Customer Service Manager
[Your Company Name]
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