Free Customer Journey Map Board

This template provides a "CUSTOMER JOURNEY MAP" with detailed instructions and examples for its implementation. The left panel offers an extensive guide on "How the CJM helps us" (e.g., to understand high-level goals, define the overall journey, get quick wins, capture value, and align stakeholders) and "How to do it," which explains five key elements: "User Experience," "Goal," "Needs," "Action," and "Pain Points."

The middle panel presents a visual example of a "CJM MAP," illustrating a customer journey with stages like "ACTIONS," "DISCOVER," "LEARN," and "USE," connected by arrows to a central "GOAL #" (represented by a star icon). Various elements like "Pain Point," "App Store," and "Landing Page" are shown influencing the flow. Below this, a "User-to-user-to-user" section, presented as a row of six small cards, depicts various user interactions and touchpoints, emphasizing different user actions like "Left smart ring."

The right panel showcases an "Example: Airbnb Accommodation Product" journey, detailing specific user steps and decision points using a network of linked pink and purple rectangles. This comprehensive template is designed to guide users through the entire process of creating a customer journey map, from understanding its purpose to mapping out detailed user experiences and identifying key interactions.