Formal Apology Letter to client Template

FORMAL APOLOGY LETTER TO CLIENT

[DATE]

Dear [RECIPIENT NAME], 

On behalf of [YOUR COMPANY NAME], I would like to offer the sincerest apologies regarding the errors in the billing of the products we sent on [DATE 1]. I acknowledge that the matter has been such a dreadful oversight on our part and we accept full responsibility. To remedy the situation, I shall duly address such matter to [DEPARTMENT] department to reimburse you of the over-payments you may have made upon the receipt of the billing and to further check your account for any inconsistencies. 

Furthermore, I truly hope that we have made amends regarding the matter and [YOUR COMPANY NAME] will strive hard to gain back the trust you have bestowed on us and on our products. Rest assured, the said unfortunate experience has taught us to be more careful in the computation of the billing payments of our clients. 

In such note, I would like to extend our sincere gratitude for the patience and the sincere understanding you have extended regarding the matter and if you have further questions regarding the issue, please do not hesitate to contact us through [YOUR COMPANY PHONE NUMBER] or email us at [YOUR COMPANY EMAIL ID]. 

Regards, 

[YOUR SIGNATURE]

[YOUR NAME]