Apology Letter for Mistake to Client

Apologize to a client for the unacceptable behavior you’ve displayed or some other misconduct to keep your professional relationship. To help you, download our premium apology letter for free. This file is ready-made and well-formatted for your convenience. It is also print and digital ready.

APOLOGY LETTER FOR MISTAKE TO CLIENT

[DATE]

Dear [RECIPIENT NAME],

The purpose of this letter is to convey to you my sincere apologies for the inconvenience you have experienced as a result of the mistake in the delivery of your order. The only possible explanation I can give is that we have experienced a labor strike which caused a total shutdown of our operations for at least [NUMBER] days, and as a result some of our employees have been retrenched, forcing us to hire new employees who are unfamiliar with some of the previously placed orders. I have sent a notification regarding a possible delay of your order, but I did not expect that there will be any mistake in the actual delivery of the order. 

I understand that the delivery of your order is pivotal for the manufacturing of some of your main product lines. Due to this mistake, and as a testament to the value that we place on our customers, we are going to grant you a 20% discount on the odder value and an option to pay the balance in [NUMBER] of equal monthly  installments. 

I would like to assure you that this kind of oversight is not typical of our [YOUR COMPANY NAME]. I guarantee that we will continue to provide you with a high standard of service and that we will always value you as our esteemed customer.

Regards,

[YOUR SIGNATURE]

[YOUR NAME]