Inbound Call Center Manager Cover Letter

INBOUND CALL CENTER MANAGER COVER LETTER

[March 16, 2059]

[Chelsea McKinsey]
[Human Development Manager]
[Contacts US]
[810 SE Scarborough Hills Avenue]
[Hoboken, NJ, 07030]

Dear [Ms. McKinsey],

I am sending this application letter together with my resume to express my great interest in the [Inbound Call Center Manager] position that was posted on [your company's website last Thursday, March 15, 2059]. I am experienced and accomplished [call center manager] for almost [7 years] and I believe that I can bring my expertise and leadership to your phenomenal team.

During my tenure, I was assigned to lead and manage a team of [7 supervisors and about 200 customer support representatives] to deliver a world-class customer service experience and support to new, existing, and returning customers in all areas of service. By closely working with the [Workforce Management (WFM)], we were able to decrease the [caller waiting time] from an estimate of [12 hours to more or less 30 minutes] in a span of just [3 months].

To have a better understanding of my current accomplishments and experience, feel free to contact me by telephone or via email from [10:00 am to 4:00 pm, Tuesdays to Fridays]. I'm looking forward to discussing this opportunity with you in person. Thank you and have a great day.

Respectfully, 

[Kristan H. Campbell]
[(912) 727-1351]
[[email protected]]