Customer Support Manager Cover Letter

CUSTOMER SUPPORT MANAGER COVER LETTER

[November 22, 2082]

[Tess Carpenter]
[Human Development Manager]
[9380 Catherine St.] 
[Perrysburg, OH, 43551]

Dear [Ms Carpenter],

I am enthusiastic to apply for the Customer Support Manager position at [MRKT Solutions]. Upon reading your job specifications, I saw how it matches my qualifications. I am an experienced Customer Support Manager with almost [8 years] of experience. I am confident that my credentials will provide me with the capabilities to successfully fulfill this position. 

I have comprehensive experience in leading a customer support team to ensure the proper handling of customer queries and complaints. I have in-depth knowledge of conflict resolution techniques that will be useful when handling conflicts in the workplace or in transactions. I have only handled around [30] escalated calls this year alone. This is because I have properly trained customer support representatives on how to handle calls and how to meet the needs of customers. I train them to be empathetic and understanding when handling complicated customers. This in turn produced about [91%] result of overall performances from the customer support team. I was commended by the management for this achievement. I wish to bring my dedication to helping customer support representatives develop to your company and be part of your success. 

I have enclosed a resume that clearly outlines my professional history.  I am excited with personally meeting you in an interview to discuss the contribution that I can make to [MRKT Solutions]. I look forward to hearing from you to schedule an interview at your convenience. You can reach me through my phone number or email which I provided below. I look forward to hearing from you soon. Thank you for your time. 

Respectfully, 

[Jane T. Pena]
[(478)-396-2716]
[[email protected]]