Apology for Delayed Response Template

If you’re a logistics company where you are simply unable to deliver on your promise for a product due to the item being not in your possession, then use our Apology for Delayed Response template. Thoroughly explain the situation and the circumstances surrounding the incident in order for the customer to be aware and on the same page as you. Make evey customer having the same incident understand you better through this letter template. Insert any additional points you wish to bring up. Get an instantly useabe apology letter for this kind of incident by simply downloading the template today!

APOLOGY FOR DELAYED RESPONSE

[DATE]

Dear [RECIPIENT NAME],

We at [YOUR COMPANY NAME] would like to sincerely apologize for the delayed response regarding your inquiries and concerns regarding our products and services offered. Unfortunately, during the time when your notice arrived at our premises, we were [REASON]. 

Rest assured that your inquiries and concerns regarding our products and services were not intentionally ignored. To make up for our delayed response, we have included several catalogs and brochures in this letter, which highlights all the available products, price rates, payment options, and various locations of our other store branches, as well as a [NUMBER]% discount if you purchase any of our products anytime soon. 

We thank you for your patience and look forward to hearing from you. You may contact us at [YOUR COMPANY PHONE NUMBER] or email us at [YOUR COMPANY EMAIL ID] if you have any additional inquiries or concerns.

Regards,

[YOUR SIGNATURE]

[YOUR NAME]