Daily IT Service Report
Prepared by: [YOUR NAME]
Date: [DATE]
Introduction
The Daily IT Service Report serves as a structured summary of the activities and performance metrics of the IT department. This report aims to provide a clear overview of the incidents managed, tasks completed, and overall service quality delivered to end-users. By documenting daily operations, we enhance transparency, accountability, and continuous improvement within our IT services. This report not only highlights the successes of the day but also identifies challenges that need to be addressed to improve service delivery.
1. Summary of Activities
Total Tickets Received: 25
Total Tickets Resolved: 22
Open Tickets: 3
Service Requests Completed: 10
2. Incident Management
New Incidents:
Resolved Incidents:
Ongoing Incidents:
3. Service Performance Metrics
Average Resolution Time: 2 hours
First Contact Resolution Rate: 85%
Customer Satisfaction Score: 90%
4. Key Issues and Challenges
5. Planned Actions for Next Day
Follow up on the ongoing server downtime investigation.
Resolve remaining open tickets.
Conduct a training session for staff on new software features.
6. Additional Notes
Conclusion
In summary, the IT department successfully resolved the majority of the incidents and service requests reported today, maintaining a high level of customer satisfaction. However, challenges such as the printer malfunction highlight areas where improvements can be made, particularly in inventory management for spare parts. The planned actions for the next day aim to address ongoing issues and enhance team training to further improve service delivery. Continuous monitoring and assessment of our processes will ensure that we meet the evolving needs of our users effectively.
Report Templates @ Template.net
