Sample BPO Team Leader Resume
Email: [Your Email]
Phone: [Your Phone Number]
Address: [Your Address]
Professional Summary
Highly motivated and results-driven BPO Team Leader with over 5 years of experience in managing and leading high-performing teams. Proven track record of improving process efficiencies and customer satisfaction within top-tier business process outsourcing firms. Excel in dynamic, demanding environments where attention to detail and quality are crucial.
Skills
Leadership and Team Management
Excellent Communication Skills
Process Improvement and Optimization
Customer Relationship Management
Performance Tracking and Reporting
Conflict Resolution
Proficient in CRM and BPO-related software
Work Experience
Team Leader at StarTerra | June 2060 - Present
Lead a team of 20 customer service representatives, ensuring adherence to company policies and procedures.
Develop and implement strategies to improve performance metrics such as customer satisfaction and first-call resolution.
Conduct regular training sessions to enhance team skills and efficiency.
Coordinate with cross-functional teams to streamline processes and improve service delivery.
Senior Customer Service Representative at IntelShop | January 2058 - May 2060
Managed customer inquiries and complaints through various channels, maintaining a high satisfaction rate.
Assisted in training new hires and provided continuous mentoring to ensure team success.
Recognized as Employee of the Month on three occasions for exceptional performance and dedication.
Education
Bachelor of Science in Business Administration
Certifications
Achievements
Additional Information
References
Available upon request.
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