Free Mon customer journey map

This template is a "mon_customer journey map" by mon venture lab, designed to meticulously track the customer's journey through six key stages, written in Spanish. The top section presents six numbered and color-coded "Phases": "#1 conciencia (awareness - orange)," "#2 consideración (consideration - teal)," "#3 decisión (decision - red)," "#4 compra (purchase - yellow)," "#5 fidelización (loyalty - green)," and "#6 promoción (promotion - pink)."

Each phase is further broken down into three sub-sections: "A. Deseos del cliente (Customer desires)," "B. Objeciones del cliente (Customer objections)," and "C. Objetivos de la marca (Brand objectives)." Within each of these sub-sections, there are three blank white rectangular placeholders, providing ample space to detail specific desires, objections, and brand objectives relevant to that particular stage of the customer journey. Arrows visually connect the sequential flow of these phases.

At the bottom of the template, there is a footer message in Spanish, encouraging users to visit monventure.co for more tools and assistance. This template provides a structured, color-coded, and comprehensive framework for understanding customer motivations, challenges, and aligning them with brand objectives across the entire customer lifecycle, from initial awareness to active promotion.