Customer Service Complaint Letter

When customer service goes wrong, then it is time to file a complaint to their management team. Should you be unfamiliar with how to write a letter, then get this Free Customer Service Complaint Letter template. It is print-ready for your convenience and available in file formats indicated.

CUSTOMER SERVICE COMPLAINT LETTER

[DATE]

[RECIPIENT NAME]

This is in reference to my bad experience on [DATE 1] at [TIME] with a customer service representative to whom I talked over the phone for an issue I needed help with. [HIS/HER] name is [NAME], and for [NUMBER] minutes our conversation bore nothing because [HE/SHE] handled our transaction very poorly. 

I also tried asking for [HIS/HER] manager, but [HIS/HER] outright refusal to do so has prompted me to write this complaint in the hopes of resolving the issue.

I have never had any issues with your products and services until that incident. I do not wish to use my right to pursue legal action against your company because I still believe in your commitment to serving your customers excellently.

I expect that you will be keen and prompt on this matter, as you have always been since I became a customer in [WEEK/MONTH/YEAR].

Regards,

[YOUR SIGNATURE]

[YOUR NAME]