Medical Receptionist CV
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Personal Profile
A highly organized and detail-oriented Medical Receptionist with over 5 years of experience in managing patient appointments, and medical records, and providing exceptional customer service. Adept at handling administrative tasks, answering calls, and ensuring a smooth and efficient operation in a healthcare setting. Possess excellent communication skills and a strong understanding of medical office procedures, ensuring patient satisfaction and effective collaboration with medical professionals.
Key Skills
Front desk operations
Appointment scheduling
Patient intake and registration
Medical record management
Insurance verification
Data entry and filing
Patient communication
Multitasking and time management
Knowledge of medical terminology
Microsoft Office Suite (Word, Excel, PowerPoint)
EMR/EHR software (e.g., Epic, NextGen, Cerner)
Customer service and conflict resolution
Professional Experience
Medical Receptionist
XYZ Health Clinic – Cityville, State
January 2050 – Present
Greet patients and visitors with a warm and professional demeanor, ensuring a positive first impression.
Schedule patient appointments, ensuring accuracy and minimizing scheduling conflicts.
Verify patient insurance information and assist with insurance inquiries.
Maintain patient records, both electronic and physical, ensuring confidentiality and compliance with HIPAA regulations.
Answer phone calls, respond to inquiries, and direct calls to appropriate medical staff.
Process patient billing and payment transactions.
Coordinate with medical providers to facilitate timely patient care and follow-up appointments.
Prepare and manage office supplies, ensuring that all materials are stocked and available.
Medical Receptionist
ABC Medical Group – Cityville, State
March 2052 – December 2054
Provided front-line support for a busy medical office, handling a high volume of patient interactions daily.
Assisted patients with registration and collected necessary documentation for insurance verification and billing purposes.
Managed scheduling for multiple physicians, coordinating patient flow and reducing wait times.
Maintained accurate patient records and communicated with healthcare providers regarding patient needs.
Supported the office with general administrative duties, including filing, faxing, and preparing correspondence.
Education
Certified Medical Office Specialist
Cityville Medical School – Cityville, State
Graduated: May 2050
Certifications
Certified Medical Office Receptionist (CMOR) – National Healthcareer Association (NHA)
HIPAA Compliance Training – American Health Information Management Association (AHIMA)
CPR & First Aid Certified – American Red Cross
References
Available upon request.
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