Task | Description | Status |
|---|
Preparation | | |
1. Set up treatment room | Ensure cleanliness and ambiance: | |
| - Clean all surfaces and replace linens. | |
| - Adjust lighting and music for a relaxing atmosphere. | |
| - Ensure the room temperature is comfortable. | |
2. Prepare equipment and products | Check availability and condition: | |
| - Sterilize tools and equipment. | |
| - Ensure all products (oils, creams, etc.) are stocked and within their expiry dates. | |
3. Review client appointments | Confirm service details and preferences: | |
| - Check the appointment schedule for the day. | |
| - Review any special requests or notes from the client. | |
Client Interaction | | |
4. Greet client warmly | Welcome and establish rapport: | |
| - Greet the client by name with a friendly demeanor. | |
| - Offer refreshments or a seat in the waiting area if needed. | |
5. Consultation | Discuss client needs and preferences: | |
| - Ask about any specific areas of concern or preferences for the service. | |
| - Take note of any allergies or medical conditions that may affect the service. | |
6. Recommend services | Offer personalized recommendations: | |
| - Suggest additional treatments or enhancements based on the consultation. | |
| - Explain the benefits of the recommended services. | |
Service Execution | | |
7. Provide service | Follow protocol for selected treatment: | |
| - Perform the treatment as per the spa’s standard operating procedures. | |
| - Ensure all steps of the treatment are followed precisely. | |
8. Maintain hygiene | Ensure cleanliness and sanitation throughout: | |
| - Use clean and sterilized tools and linens. | |
| - Wash hands before and after the treatment. | |
9. Monitor client comfort | Adjust environment and technique as needed: | |
| - Check in with the client periodically to ensure they are comfortable. | |
| - Adjust the pressure, temperature, or positioning as per client feedback. | |
Post-Service | | |
10. Offer product recommendations | Suggest aftercare products for home use: | |
| - Recommend products that will help maintain the benefits of the treatment. | |
| - Provide instructions on how to use the products. | |
11. Schedule next appointment | Arrange follow-up services or bookings: | |
| - Suggest a timeline for the next visit based on the treatment. | |
| - Offer available dates and times for the client to choose from. | |
12. Collect feedback | Seek client input on satisfaction and areas for improvement: | |
| - Ask the client for their feedback on the service. | |
| - Provide a feedback form or a link to an online survey. | |
Administrative Tasks | | |
13. Update client records | Document services rendered and any special instructions: | |
| - Record the details of the treatment in the client’s file. | |
| - Note any preferences or feedback for future reference. | |
14. Clean and restock treatment room | Ensure readiness for next client: | |
| - Disinfect all surfaces and equipment used during the treatment. | |
| - Replace used linens and restock products and supplies. | |
15. Process payments | Finalize transactions and provide receipts: | |
| - Confirm the total cost of services provided. | |
| - Process payment through the preferred method (cash, card, etc.). | |
| - Provide a receipt and thank the client for their visit. | |
