Hotel Apology Letter To Guest

In the hotel business, paying attention to your guests’ concerns is paramount. That’s why we’ve put together our Free Hotel Apology Letter to Guest. Express your sincere gratitude and apologies if your patrons don’t feel satisfied with your accommodations. Along with the ready-made text, this apology letter template also offers a red graphic design at the top. Use our template in Apple Pages, Google Docs, or Microsoft Word.

HOTEL APOLOGY LETTER TO GUEST

[DATE]

Dear [RECIPIENT NAME],

Thank you for bringing into our attention your concern regarding the [DETAIL]. Though the hotel is readily prepared for any unexpected occurrence within the premises, we would like to apologize for the inconvenience it has caused on your part. Our customers' comfort and convenience are top priority for us, and we are doing everything we can to make sure that it does not happen again to you or any other customer in the future. 

We would also like to inform you that the matter is being resolved as of the moment. [DETAIL 1]. Rest assured that our hotel upholds excellent levels of standards in providing service to our customers, and resolving such issues is part of that creed that keeps us going. 

Thank you very much for your patronage, and we hope to be of service to you again very soon!

Regards,

[YOUR SIGNATURE]

[YOUR NAME]