Customer Service Manager Job Description
Job Description
BrightHorizons Solar Solutions is currently on the lookout for an experienced and dedicated Customer Service Manager to join our dynamic team. This role involves the execution of comprehensive customer service strategies that will maintain, enhance, and improve our overall customer service delivery.
Company Overview
At BrightHorizons Solar Solutions, we provide best-in-class solar power solutions that contribute to the sustainability of our planet. Our foundation lies in our commitment to customer satisfaction and our diligent team of professionals working towards the same.
Responsibilities and Duties
Overseeing the customer service team's daily operations
Developing and implementing customer service policies and procedures
Training and mentoring customer service staff
Managing and resolving complex customer complaints and inquiries
Analyzing customer feedback and making necessary improvements
Collaborating with other departments to enhance customer service
Setting customer satisfaction goals and ensuring they are met
Keeping abreast of new trends in customer service and technology
Preparing reports on customer service performance and metrics
Ensuring compliance with legal and ethical standards
Qualifications, Skills and Competencies
The desired candidate must possess:
Proven experience as a Customer Service Manager
Exceptional leadership skills with an ability to train and mentor staff
Outstanding communication and interpersonal skills
Proficient in customer service software, databases, and tools
Strong understanding of and adherence to industry ethical standards
Ability to analyze data and create necessary reports
Excellent problem-solving skills
Capability to manage multiple tasks in deadline driven environment.
Benefits and Perks
At BrightHorizons Solar Solutions, we care for our employees. We offer:
Competitive compensation
Comprehensive health benefits
An engaging work environment
Opportunities for professional growth
How to Apply
Interested candidates can apply online or send their resume to info@brighthorizonsolarsols.fict. For more information, please feel free to contact us at 222 555 7777. We are located at 3444 Morris Street, San Antonio, TX 78205.
