Customer Service Manager Job Description

Job Description

BrightHorizons Solar Solutions is currently on the lookout for an experienced and dedicated Customer Service Manager to join our dynamic team. This role involves the execution of comprehensive customer service strategies that will maintain, enhance, and improve our overall customer service delivery.

Company Overview

At BrightHorizons Solar Solutions, we provide best-in-class solar power solutions that contribute to the sustainability of our planet. Our foundation lies in our commitment to customer satisfaction and our diligent team of professionals working towards the same.

Responsibilities and Duties

• Overseeing the customer service team's daily operations

• Developing and implementing customer service policies and procedures

• Training and mentoring customer service staff

• Managing and resolving complex customer complaints and inquiries

• Analyzing customer feedback and making necessary improvements

• Collaborating with other departments to enhance customer service

• Setting customer satisfaction goals and ensuring they are met

• Keeping abreast of new trends in customer service and technology

• Preparing reports on customer service performance and metrics

• Ensuring compliance with legal and ethical standards

Qualifications, Skills and Competencies

The desired candidate must possess:

• Proven experience as a Customer Service Manager

• Exceptional leadership skills with an ability to train and mentor staff

• Outstanding communication and interpersonal skills

• Proficient in customer service software, databases, and tools

• Strong understanding of and adherence to industry ethical standards

• Ability to analyze data and create necessary reports

• Excellent problem-solving skills

• Capability to manage multiple tasks in deadline driven environment.

Benefits and Perks

At BrightHorizons Solar Solutions, we care for our employees. We offer:

• Competitive compensation

• Comprehensive health benefits

• An engaging work environment

• Opportunities for professional growth

How to Apply

Interested candidates can apply online or send their resume to [email protected]. For more information, please feel free to contact us at 222 555 7777. We are located at 3444 Morris Street, San Antonio, TX 78205.