Technical Support Job Description

Job Title: Technical Support

Solas Corporation is seeking a dedicated and detail-oriented individual to join our team as a Technical Support specialist. In this role, you will use your technical expertise to assist our customers, helping them navigate and troubleshoot any hardware and software issues they encounter. Your customer-centered approach will ensure that our users receive the best technical assistance possible. This role may entail working remotely or in our office located at 10 Nathaniel Blvd. Englewood, NM 07631.

Responsibilities and Duties

As a Technical Support Specialist, your primary responsibilities will include:

Diagnose and troubleshoot technical problems
Guide users through step-by-step solutions
Provide efficient escalation process to higher-level support if needed
Deliver top-quality technical assistance and customer service via phone, email, or in person.

Qualifications and Skills

Our ideal candidate will have the following qualifications:

A deep understanding of hardware and software issues
Exceptional communication and customer service skills
Ability to analyze and troubleshoot technical problems effectively
Ability to communicate complex technical solutions in a user-friendly manner

Necessary Experience

We prefer candidates who have:

At least 2 years experience in a technical support role
Proven experience diagnosing and troubleshooting hardware and software issues
Experience with delivering customer support via phone, email, or in-person

Additional Requirements

We require all applicants to be able to:

Work in a fast-paced and high-stress environment
Maintain professionalism and patience with frustrated customers
Be self-motivated and able to work with minimal supervision

Benefits and Perks

At Solas Corporation, we value our employees and offer:

Competitive salary and benefits package
A supportive and tight-knit team environment
Opportunities for professional growth and development

Application Process

Interested candidates are invited to submit their resume and cover letter via email to [email protected]. Only those candidates selected for an interview will be contacted. For additional information, please reach out at 222 555 7777 or visit our website at solascorp.com.