Job Title: Import Customer
Service Representative

A committed and diligent Import Customer Service Representative is needed at Roman Shipping. As the first link to our valued customers, the role entails providing seamless shipment tracking services, effective communication, and guidance to our clients, particularly in monitoring their imported shipments. Expect to be the main guiding light in navigating customs clearance procedures, ensuring documentation and compliance requirements for their imported goods are met.

Responsibilities and Duties:

• Provide regular real-time updates on shipment status and estimated delivery times to customers.

• Give clients the needed support in understanding and navigating customs clearance procedures.

• Ensure all imported goods meet compliance requirements and that all documentation is correct and complete.

• Resolve customer issues in a timely and satisfactory manner, ensuring high-level customer satisfaction at all times.

Qualifications and Skills:

• Proven experience in customer service, ideally within the shipping industry.

• Excellent communication and interpersonal skills.

• Strong understanding of customs clearance procedures and import laws and regulations.

• Organized with a keen attention to detail.

Benefits and Perks:

• Opportunity to work in an innovative, dynamic environment at the forefront of the shipping industry.

• Competitive compensation package.

• Solid career growth opportunities.

• Comprehensive health benefits.

Application Process:

All interested applicants are to submit their updated resumes along with a brief cover note stating why they believe they are the best fit for the role of Import Customer Service Representative at Roman Shipping. Applications should be sent to [email protected]. For further inquiries, feel free to call us at 222 555 7777 or visit our website at romanshipping.com. Our offices are located at 10 Nathaniel Blvd. Englewood, NM 07631.

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