Server Training Checklist
[Your Name]
[Your Company Name]
Date: April 8, 2055
Category | Training Topics | Description |
|---|
Guest Interaction | | Train on a warm welcome, ensuring a positive first impression. |
| | Instruct on clear-order communication, ensuring accuracy and understanding. |
Menu Knowledge | | Ensure servers know the menu, including dish details and potential allergens. |
| | Train on promoting specials and upselling techniques. |
Food Handling | | Review safety protocols for proper handling and storage. |
| | Train on serving beverages, including proper pouring techniques. |
Sales Techniques | | Educate on suggestive selling techniques for an enhanced dining experience. |
| | Train on suggesting food and beverage pairings for elevated satisfaction. |
Customer Satisfaction | | Instruct on handling complaints professionally, and addressing issues promptly. |
| | Train on maintaining a positive attitude for customer satisfaction. |
Team Collaboration | | Emphasize effective communication between servers and kitchen staff. |
| | Encourage teamwork among servers, hosts, and kitchen staff for a seamless dining experience. |
Financial Transactions | | Train on handling transactions and maintaining the integrity of the cash register. |
| | Instruct on processing card payments securely with confidentiality. |
Closing Procedures | | Provide a checklist for closing duties, including cleaning tables and restocking for the next day. |
| | Instruct on reporting sales, tips, and incidents to management at the end of each shift. |
Regularly update and reinforce this Server Training Checklist for well-equipped servers ensuring exceptional service in your restaurant.
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