Job Title: Hospitality Customer Service
GuestGreet Services Inc. is searching for a friendly, detail-oriented individual to join our team as a Hospitality Customer Service Representative. This position requires an individual who is passionate about welcoming guests and ensuring they receive top-notch service throughout their stay.
Responsibilities and Duties:
Professionally greet and welcome guests upon arrival.
Respond to guests' inquiries reflecting accurate and detailed information about our services, facilities, and rates.
Resolve customer complaints promptly and effectively, ensuing guest satisfaction.
Process reservations, check-ins, and check-outs in an efficient manner.
Update customers about local areas of interest.
Qualifications and Skills:
Highschool diploma or higher.
Strong communication and interpersonal skills.
Customer-focused approach with strong problem-solving abilities.
Proficiency in managing multiple tasks simultaneously.
Well-versed in using computer software, including reservation systems.
Experience:
At least 2 years of experience in a hospitality role, preferably in a customer-facing role.
Additional Requirements:
Must be willing and able to work various hours including weekends, holidays, and nights to ensure the utmost satisfaction of our guests.
Benefits and Perks:
Competitive salary and benefits package.
Continuous training and development programs.
Opportunity to work in a dynamic and friendly work environment.
Application Process:
Interested candidates should send their updated resume to info@guestgreenservicesinc.fict or call directly on 222 555 7777 for further inquiries. Please note only candidates selected for an interview will be contacted.
About Us:
GuestGreet Services Inc. specializes in innovative hospitality solutions, offering personalized guest experiences with cutting-edge technology for hotels, enhancing customer satisfaction, efficiency, and profitability in the hospitality industry.
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