Cleaning Services Customer Complaint Letter
[Your Name]
[Your Address]
[Your Email]
[Your Number]
[Date]
[Second Party]
[Second Party Address]
Subject: Formal Complaint Regarding Cleaning Services
Dear [Second Party],
I hope this letter finds you well. My name is [Your Name], and I am a customer who has been utilizing your cleaning services for the past two years. I am writing to express my concerns regarding the quality of service provided by your company.
I have recently observed several issues with the cleaning services that have been performed at my premises. Despite my expectations for thorough and professional cleaning, I have encountered the following problems:
Description of the Issues
On [Date], during the most recent cleaning session, several areas of my home/office were left inadequately cleaned. These areas include the kitchen countertops, bathroom fixtures, and floors, which still had visible dirt and grime.
Additionally, on multiple occasions, I have noticed that certain surfaces were not properly sanitized, posing a potential health risk to my family.
Furthermore, there have been instances where items were moved during the cleaning process and not returned to their original positions, causing inconvenience and disruption to the organization of my space.
Impact
The subpar cleaning services have caused significant inconvenience and dissatisfaction on my part.
I have had to spend additional time and effort to rectify the inadequacies left by your cleaning staff.
Moreover, the lack of attention to detail and consistency in the cleaning process has diminished my confidence in the reliability and professionalism of your company.
Expectations
I kindly request that you take immediate action to address these issues and ensure that future cleaning services meet the expected standards of quality and thoroughness.
Specifically, I would appreciate it if you could:
Conduct a thorough inspection of my premises to identify and rectify any overlooked areas.
Implement quality control measures to ensure that cleaning staff adhere to established standards and procedures.
Provide compensation for the unsatisfactory services rendered or offer a redo of the cleaning service at no additional cost.
I trust that you will take my concerns seriously and work towards resolving these issues in a timely and satisfactory manner. Your attention to this matter is greatly appreciated.
Thank you for your prompt attention to this complaint. I look forward to receiving a response and resolution to the issues raised. Should you require any further information or clarification, please do not hesitate to contact me at [Your Number] or [Your Email].
Sincerely,
[Your Name]
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