Housekeeping Supervisor Resume
Address: 1234 Main Street, Cleveland, OH 44101
Email: [Your Email]
Phone: 222 555 7777
LinkedIn: linkedin.com/in/yourprofile
Professional Summary
Dedicated and highly organized Housekeeping Supervisor with over 7 years of experience in managing and overseeing housekeeping operations in the hospitality industry. Proven track record in leading diverse teams, ensuring exceptional cleanliness standards, and enhancing guest satisfaction. Adept at inventory management, staff training, and implementing efficient housekeeping protocols. Committed to maintaining operational efficiency while exceeding guest expectations through quality control and cost-effective strategies.
Key Skills
Housekeeping Operations Management
Staff Leadership & Training
Quality Control & Inspections
Inventory Management & Supply Ordering
Budgeting & Cost Control
Conflict Resolution & Customer Service
Safety & Sanitation Compliance
Time Management & Scheduling
Facility Maintenance & Repairs
Multitasking & Problem-Solving
Professional Experience
Housekeeping Supervisor
The Grand Resort Hotel – Cleveland, OH 44101
March 2059 – Present
Supervise and lead a team of 25 housekeeping staff, ensuring timely and effective completion of daily tasks.
Conduct daily inspections of guest rooms, public areas, and facilities to ensure cleanliness and safety standards are met.
Oversee inventory management and order cleaning supplies, reducing costs by 15% through improved procurement practices.
Implement training programs for new staff on cleaning procedures, safety protocols, and guest service expectations.
Resolve guest complaints promptly and professionally, ensuring a high level of guest satisfaction and repeat business.
Develop and maintain housekeeping schedules, optimizing staff resources for peak hours and special events.
Senior Housekeeping Attendant
Springfield Hotel & Suites – Cleveland, OH 44101
June 2055 – February 2059
Led a team of 10 housekeeping attendants, ensuring adherence to the hotel's cleanliness standards and customer service policies.
Conducted detailed cleaning of guest rooms, including dusting, vacuuming, and restocking amenities.
Assisted in training new staff and provided ongoing feedback to improve efficiency and performance.
Managed inventory for cleaning supplies, coordinating with the purchasing department for restocking.
Responded to special guest requests, ensuring a personalized experience that increased guest satisfaction scores.
Housekeeping Attendant
Sunset Inn – Cleveland, OH 44101
May 2053 – May 2055
Performed daily cleaning duties for guest rooms and public areas, maintaining a high level of cleanliness.
Ensured the availability of clean linens, towels, and toiletries in guest rooms.
Reported maintenance issues and damages to the management team for prompt repair.
Assisted in setting up meeting rooms for events, ensuring all spaces were prepared according to guest specifications.
Provided exceptional customer service by promptly addressing guest inquiries and requests.
Education
Associate's Degree in Hospitality Management
Springfield Community College – Cleveland, OH 44101
Graduated: 2053
Certifications
Certified Hospitality Housekeeping Executive (CHHE) – 2057
First Aid & CPR Certified – 2058
OSHA Certified in Workplace Safety – 2056
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