Customer Complaints Performance Warning Letter
[Your Company Name]
[Your Company Email]
April 10, 2060
Clint Renner
clint@you.mail
Customer Service Specialist
Customer Relations
Dear Clint Renner,
This letter is to formally discuss recent performance concerns regarding customer complaints linked to your role, highlighting the necessity for maintaining high standards of customer service, which your recent performance hasn't met according to feedback received.
In the last three months, many customers have offered feedback pointing out particular problems with your service interactions, such as a March 15, 2060 report from a customer about inaccurate information causing additional account issues, along with several complaints about slow response times and insufficient follow-up, which are vital to our service standards.
To ensure improvement in your performance, we expect you to adhere to the following actions:
Respond to customer inquiries within 24 hours.
Provide accurate and helpful information in each interaction.
Conduct follow-up calls or emails to ensure customer satisfaction post-interaction.
Failure to show improvement in these areas may result in further disciplinary action, up to and including potential termination of employment. Your progress will be reviewed at regular intervals to ensure compliance and improvement.
Please note that we will conduct a performance review on May 15, 2060. During this meeting, we will assess your progress and determine if further actions are necessary. You are encouraged to actively seek out support and resources provided by the company to help improve your service skills.
Your cooperation and immediate attention to this matter are both expected and appreciated.
Sincerely,
[Your Name]
[Your Name]
Customer Relations Manager
Please sign below to acknowledge receipt of this letter:
Clint Renner
April 10, 2060
[Your Name]
April 10, 2060
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