Without criticism, there would be no improvement—so everyone says, but most of the time people take criticism as something that's highly degradable to their person. However, getting feedbacks, may it be positive or negative, should be taken as a sign that something needs to be done, either an improvement or stabilization. Feedbacks are inevitable, especially when you are a businessman managing establishment that caters to the public such as groceries, restaurants, or hotels to name a few. If you are someone who wants to improve their business and services by leaps and bounds, why not provide a Simple Form to your clients to write on for recommendations and suggestions?
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