Customer Satisfaction Survey Follow Up Letter
August 13, 2053
[Customer's Name]
[Customer's Address]
Dear [Customer's Name],
I trust this letter finds you well. We would like to express our sincere gratitude for taking the time to complete our recent customer satisfaction survey. Your feedback is invaluable to us as we continuously strive to enhance our products/services and overall customer experience.
Your input plays a crucial role in helping us understand what we are doing well and where there may be opportunities for improvement. We want you to know that we take your feedback seriously, and your opinions matter to us.
We have carefully reviewed the responses you provided, and I am pleased to share that many customers, including yourself, have highlighted positive experiences with our [products/services]. Your satisfaction is our top priority, and we are delighted to hear that we have met or exceeded your expectations.
For any areas where improvement is needed, please rest assured that we are actively addressing those concerns. Our team is committed to implementing changes that will enhance your future interactions with us.
As a token of our appreciation, we would like to offer you a [discount/freebie/loyalty points] on your next purchase. Simply use the code [Code] during checkout, or present this letter in-store to redeem your special offer. We value your loyalty, and this is our way of saying thank you for being a valued customer.
We look forward to serving you again and exceeding your expectations in the future. If you have any further comments, questions, or if there's anything specific you would like to discuss, please feel free to reach out to us at [Your Phone Number] or [Your Email Address].
Once again, thank you for choosing [Your Company Name]. Your satisfaction is our priority, and we appreciate the opportunity to serve you.
Best regards,
[Your Name]
[Your Position]
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