Product Replacement Refusal Letter Design
[Your Company Name]
[Your Company Address]
[Your Company Email]
December 11, 2050
Trace Durgan
Atlanta, GA 30301
Dear Mr. Durgan,
Thank you for reaching out to us regarding the replacement of your TechX Smartwatch Model X200. We appreciate you bringing this matter to our attention.
After carefully reviewing your request, we regret to inform you that we are unable to approve your product replacement. As per our company’s warranty policy and the terms outlined at the time of purchase, the product is no longer covered under warranty, as the warranty period expired on October 15, 2050. Unfortunately, this condition prevents us from offering a replacement at this time.
We understand that this may be disappointing, and we apologize for any inconvenience this may cause. While we are unable to replace the product, we are happy to explore other solutions, such as our repair services, which may help address any functionality issues. Additionally, we can offer you a 10% discount on your next purchase of any TechX product. Please contact us at [Your Company Number] or email [Your Company Email] if you would like to discuss these options further.
We appreciate your understanding, and if you have any additional questions or need assistance, do not hesitate to reach out to our customer service team. We value your business and hope to continue serving you in the future.
Sincerely,
[Your Name]
Customer Service Manager
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