Free Warranty Claim Flow Chart
The Warranty Claim Flow Chart illustrates the complete process for handling warranty claims from customers, ensuring that each step is conducted systematically and fairly. The process begins with receiving a warranty claim and checking whether it is complete. If additional information is needed, the claimant is contacted to provide the missing details. Once all information is received, the claim is validated to determine its eligibility. Valid claims are approved, while invalid ones are rejected, with the customer being informed of the decision. Approved claims proceed to either repair or replacement, depending on the product’s condition. If a replacement is shipped or a repair is scheduled, the process continues by verifying the success of the repair or the satisfaction of the replacement. If further issues arise, they are resolved before the case is closed. The process concludes with confirmation of resolution or closure of the warranty claim, ensuring that the customer’s concerns are fully addressed and documented.
