Claim Letter in Business Communication

January 7, 2051

[RECIPIENT'S NAME]

[RECIPIENT'S ADDRESS]

Dear [RECIPIENT'S NAME],

It is with regret that we inform you that we received the shipment bearing Purchase Invoice 45782 in a defective condition. The goods that arrived on January 4, 2051, were found to be damaged due to poor packaging. The receiver inspected the goods on arrival only to discover that 25% of the electrical components we ordered were inoperative.

As stipulated in our contract, we expect a repair or replacement of all damaged goods at your expense within three weeks from the receipt of this letter. We value our relationship and understand that accidents like these can occur. We look forward to resolving this matter swiftly and amicably.

We patiently await your actions on this matter. If you need to discuss this claim further, please feel free to reach out to me at [YOUR EMAIL].

Sincerely,

[YOUR NAME]