Social Media SLA (Service Level Agreement)
Introduction
This Social Media Service Level Agreement (SLA) outlines the terms and conditions governing the provision of social media services by [Your Company Name] to Virginia Akins. This SLA serves as a binding agreement that ensures the quality, responsiveness, and effectiveness of social media management services provided by [Your Company Name].
Service Scope
1. Social Media Platforms
[Your Company Name] will provide social media management services on the following platforms as agreed upon with the client:
Facebook
Twitter
Instagram
LinkedIn
Any additional platforms as may be added during the term of this agreement.
2. Service Description
[Your Company Name] will be responsible for the following:
Creating and curating engaging content.
Posting regular updates.
Monitoring and responding to comments and messages.
Analyzing performance metrics.
Providing monthly reports to the client.
Service Level Agreements
3. Response Time
[Your Company Name] will acknowledge and respond to client requests, messages, and comments on social media platforms within 48 hours of receipt during business hours.
4. Posting Frequency
[Your Company Name] will post content on the agreed-upon social media platforms according to the following schedule: March 28, 2059.
5. Content Approval
All content to be published on the client's social media accounts will be subject to client approval. [Your Company Name] will submit content for approval 3 days prior to the scheduled posting date.
6. Monthly Reports
[Your Company Name] will provide the client with a comprehensive monthly report detailing social media performance metrics, including engagement rates, follower growth, and other relevant statistics.
7. Content Calendar
[Your Company Name] will maintain and share a content calendar with the client outlining upcoming posts and campaigns. The content calendar will be provided 14 days before the beginning of each month.
8. Crisis Management
In the event of a social media crisis or urgent situation, [Your Company Name] will take immediate action to address and mitigate the issue. [Your Company Name] will consult with the client and execute a crisis communication plan within 72 hours.
9. Change Requests
Client-initiated changes to the social media strategy, posting schedule, or content must be submitted in writing and will be implemented within 5 business days of receipt.
Reporting and Monitoring
10. Performance Metrics
[Your Company Name] will regularly monitor key performance indicators (KPIs) and make necessary adjustments to the social media strategy to improve results.
11. Review Meetings
[Your Company Name] and the client will hold regular review meetings to discuss performance, strategy, and any necessary changes. These meetings will be held monthly.
Termination
12. Termination Clause
Either party may terminate this agreement with 7 days' written notice if the other party fails to fulfill its obligations as outlined in this SLA.
Confidentiality
Both parties agree to keep confidential any proprietary information shared during the course of this agreement.
Signatures
This SLA is effective as of March 10, 2059, and shall remain in effect until terminated by either party.
By signing below, both parties acknowledge and agree to the terms and conditions outlined in this Social Media Service Level Agreement.
[Your Company Name]
Signature: _______________________________
Name: [Your Name]
Date: March 10, 2059
Client:
Signature: _______________________________
Name: Virginia Akins
Date: March 10, 2059
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