Policy Update Letter to Customer Service
Dear Valued Customer,
We hope this message finds you well. We are writing to inform you of an important update to our policies, effective May 15, 2050. The new policy changes are designed to better serve you and enhance your experience with our services.
Key Updates:
Return and Refund Policy Update:
Starting May 15, 2050, we are extending our return window to 60 days (up from 30 days) for all products purchased online. This change aims to provide you with more time to ensure your satisfaction with our products.
Shipping Fee Adjustment:
Effective May 15, 2050, standard shipping fees will be adjusted to $5 per order (previously $3.50). However, we are introducing free shipping for all orders above $75 to maintain the convenience and affordability of our service.
Customer Support Hours Expansion:
We’re expanding our customer support availability to 24/7 starting May 15, 2050. This means you can now reach out to our team at any time for assistance with your orders or any inquiries.
We understand that changes can sometimes raise questions. Should you have any concerns or need further clarification on how these updates may affect you, our customer service team is ready to assist you. Please feel free to reach out via email at [Your Company Email] or call us at [Your Company Number], and we will be happy to help.
Thank you for your continued support and understanding. We look forward to continuing to serve you with the best possible experience.
Warm regards,
[Your Name]
Customer Service Manager
[Your Company Name]
[Your Company Email]
[Your Company Number]
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