Job Description for Hotel Manager
About Us
Grand View Hotel, we are a premier hotel business, recognized for our excellent guest experiences and sustainable business models. We boast a diverse workforce, committed to superior service and shared values.
Job Summary
The Hotel Manager will be responsible for all aspects of operations at the hotel, day-to-day staff management, and guests. They should be an ambassador for the brand and the hotel, providing leadership and strategic planning to all departments in support of our service culture, maximized operations, and guest satisfaction.
Key Responsibilities and Duties
Ensure full compliance to hotel operating controls, SOP’s, policies, procedures, and service standards.
Handle complaints, and oversee the service recovery procedures.
Responsible for the preparation, presentation, and subsequent achievement of the hotel's annual operating budget.
Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
Qualifications
A degree in Hotel Management or a related field is preferred.
Strong understanding of hotel management and hospitality.
Excellent customer service skills.
Leadership skills, including the ability to manage staff and to make decisions in tough situations.
Strong verbal and written communication skills.
Benefits and Perks
Competitive salary and bonuses.
Opportunity for career growth and professional development.
Health insurance, retirement plans, and paid time off.
Options such as remote work, flexible hours, or compressed workweeks to accommodate diverse lifestyles.
Financial protection for employees and their families in case of unexpected events.
Application Process
To apply for this role, please submit your resume and a cover letter detailing your hospitality experience and philosophy of guest service to info@grandviewhotel.com. Applications will be reviewed on a rolling basis.
