Job Title: Engagement Coordinator

A front-line position responsible for establishing and nurturing long-term, beneficial relationships with our valued clients. As an engagement coordinator, your focus will be building and maintaining those positive connections that boost our company's reputation and contribute to our overall growth.

Responsibilities and Duties

• Initiating and maintaining meaningful conversations and relationships with clients

• Coordinating with internal teams to ensure client needs are addressed promptly and effectively

• Regularly following up with clients to assess levels of satisfaction and garner feedback

• Mitigating any relationship issues and taking the lead in conflict resolution

• Developing client engagement strategies to enhance client loyalty and satisfaction

• Identifying new engagement opportunities to support business growth

Qualifications and Skills

• A Bachelor’s degree in Business, Management, Marketing or a related field

• Proven experience in client service, sales, or relevant roles

• Superior interpersonal and communication skills with a client-centered focus

• Ability to multi-task and manage various project elements simultaneously

• Strong conflict-resolution and problem-solving skills

• Proficiency in using CRM software

Additional Requirements

• Willing to work flexible hours, including occasional evenings and weekends

• Able to travel to client meetings when necessary

• Committed to uphold company policies and maintain confidentiality

Benefits and Perks

• Competitive base salary and performance-based bonuses

• Comprehensive health, dental, and vision insurance

• Generous vacation and PTO policy

• Opportunity for personal and professional development

Application Process

If you meet all the requirements and think you can do wonders in this position, we would love to hear from you. Please send your resume, a cover letter, and your portfolio (if applicable) to [email protected]. Candidates selected for the next round will be contacted for an interview.

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