Sales Maintenance Service Agreement
I. Preamble
This Maintenance Service Agreement ("Agreement") is entered into between [Your Partner Company Name], hereafter referred to as the "Client", and [Your Company Name], hereafter referred to as the "Provider", collectively known as “Parties”. This Agreement sets forth the terms and conditions under which the Provider shall deliver maintenance services to the Client.
II. Definitions
Maintenance Services: The tasks and solutions designed by the Provider to ensure a seamless operation and efficiency of the Client's sales-focused systems and associated infrastructure.
Scheduled Maintenance: Systematic, planned interventions carried out at regular intervals to ensure optimum performance and longevity of the Client's sales systems.
III. Scope of the Agreement
The Provider commits to furnishing the Client with a suite of maintenance services, encapsulating:
Thorough inspections and timely updates to the Client's proprietary sales software to guarantee its up-to-date status and robustness.
Expert oversight and maintenance of vital sales hardware components, encompassing but not restricted to, primary servers and advanced point-of-sale systems.
Leveraging cutting-edge backup solutions and state-of-the-art restoration facilities, we prioritize the safeguarding of the Client's critical sales data.
Our rapid-response team stands ready to swiftly identify, address, and rectify any discrepancies or malfunctions within the sales systems. This will guarantee minimal disruption and will maintain the optimal functioning of the Client's sales infrastructure.
Provisioning and integration of the latest updates and security patches for any externally sourced sales software utilized by the Client, fortifying system security and functionality.
IV. Service Fees
Payment channels acceptable to the Client encompass wire transfers, company-endorsed checks, and transactions via secure online payment platforms. In instances where payments lag or deviate from the mutually established terms, the Provider reserves the unequivocal right to suspend or conclude services.
Service | Fee |
Monthly Maintenance Subscription | $1,500 per Month |
Emergency Maintenance | $500 per Incident |
Scheduled Software Updates | $800 per Quarter |
Data Backup and Restoration | $300 per Request |
V. Obligations
A. Provider's Obligations
The Provider is bound to an unwavering commitment to ensure timely and effective execution of all maintenance services, ensuring minimal disruption to the Client's operations.
The Provider is mandated to offer prompt, efficient, and appropriate solutions in the face of unforeseen system disturbances or malfunctions.
Maintenance activities will be rigorously documented. The Client will receive periodic, detailed reports capturing the nuances of the system's performance, maintenance actions undertaken, and overall system health.
B. Client's Obligations
The Client has the onus of guaranteeing the Provider seamless and uninterrupted access to the pertinent systems and infrastructure, thereby ensuring that maintenance services are rendered effectively.
The Client is accountable for adhering to the payment timelines stipulated in the Agreement, ensuring all dues are settled punctually.
The Client is expected to engage in proactive and transparent communication with the Provider. Any significant system modifications, updates, or alterations that could influence the maintenance landscape must be promptly conveyed to the Provider.
VI. Duration
This Agreement will be set into motion on May 05, 2050 and is projected to remain operative through May 05, 2060. However, there exists the possibility for premature termination or extension, contingent on mutual agreement documented in writing.
VII. Termination
Either Party can elect to terminate this Agreement by issuing a formal written notice within thirty (30) days in advance. Upon termination, any fees that remain due are expected to be resolved within a span of fifteen (15) days from the date the Agreement is terminated.
VIII. Confidentiality
The Provider is under an obligation to uphold the confidentiality of all proprietary information encountered throughout the course of maintenance services. Under no circumstances will this information be disclosed, duplicated, or repurposed for endeavors not explicitly detailed in this Agreement.
IX. Governing Law
The tenets and stipulations of this Agreement are to be interpreted and enforced in line with the legal norms and standards of the jurisdiction where the Provider holds its registration.
X. Amendments
Any proposed modifications or amendments to this Agreement's terms must be thoroughly documented in writing. For such changes to be legally recognized, they must be endorsed with the signatures of the authorized representatives from both the Client and the Provider.
XI. Signatures
The act of signing below serves as a testament to both Parties' understanding and wholehearted acceptance of all clauses and conditions delineated in this Agreement.
[Your Company Name]
[Your Name]
[Job Title]
May 05, 2050
[Your Partner Company Name]
[Your Partner Name]
[Job Title]
May 05, 2050
Sales Templates @Template.net
