Being in the food industry is not an easy thing. You need to know the meals that customers want and make sure that their experience in your restaurant leaves them happy and satisfied. This is why there are a lot of restaurants that try to get as much information as they can out of their customers regarding their dining experience. One of the best methods of obtaining this type of information is through the use of comment cards. This article is going to emphasize how you can create a comment card design that will allow you to know how the customers feel about your restaurant.
Customer Comment Card Template
Free Comment Card Template
Check out this free downloadable comment card template that you can use in order to conduct a customer satisfaction survey. The template will help the customer’s rate the restaurant based on the quality of food, menu variety, service, and atmosphere. As it is ready-made, you can instantly download and print it! You may also check out how to start a restaurant.
Restaurant Comment Card Template
Improve your restaurant’s customer satisfaction by downloading and using this comment card template. This template helps you asses the various aspects of your restaurant, such as the friendliness of your service, quality of food, cleanliness of your restaurant, etc. It also lets customers provide any additional comments towards the end of the card. Download this restaurant template for free now in any file format.
Guest Comment Card Template
How to Create a Restaurant Comment Card
An important aspect of managing your restaurant is the fact that you have to attend to customer feedback regularly. While there many methods that you can do this such as face-to-face conversations or through the use of social media, the most efficient method is through the use of customer comment cards. With the use of comment cards, customers do not just rate their experience, it also allows them to make suggestions that will help your restaurant improve. They offer instant feedback about customer service, menu selections, food preparation, cleanliness, and even the general ambiance of your establishment. So, if you are going to come up with a comment card for your restaurant, make sure to follow these steps:
1. Compile a List of the Most Relevant Areas to Score
If you own a restaurant, then you should find the areas that your business needs to improve in. Think clearly on what you would like the customer to rate as you will be using the results to see which of the areas your customers liked, and which of them they were not particularly fond of. Some of the items that your customers can rate through your restaurant comment card are- their server, the quality of their meals, the cleanliness of the restaurant, the meal waiting- time, the selection of meals, and the prices. You may also see restaurant menu templates.
Customer Comment Card
Hotel Comment Card Sample
It is necessary to note that your restaurant comment card template must have a rating system so that customers can rate each aspect of your restaurant. You can mention that 1 is unacceptable or too poor and 5 is excellent, or vice versa. Just remember to be specific about how your rating system works so that customers will easily be able to put in how they felt about their dining experience.
2. Prioritize the Questions
If you are coming up with questions that you would like your customers to answer, then you have to think about which you would like to have the answer to. If you think that customer satisfaction is the one thing that should be your primary focus, then you should ask a question such as, “Did your dining experience meet with your expectations?” or “How can we further improve your future dining experience?” Then, once you have set your priorities straight in terms of questioning, you have to make sure that there are questions concerning the sample customer service and the speed of transactions in your restaurant. Remember that the point of these questions is to ask customers about their experience, so asking the right questions and properly prioritizing them is the best way to get the answers you need.
3. Choose a Suitable Restaurant Comment Card Template
While creating a comment card for your restaurant, you should find a design that suits your business best. Because you do not want to end up with a comment card that features a seafood design if your restaurant mainly serves meat dishes, right? There are lots of comment business card templates that you can find online. These allow you to edit them as much as possible until you can create one that perfectly suits your business. You also have the option to purchase templates that already have designs in place. Although this is the more expensive option, the quality is undoubtedly higher, so just make sure that you have the budget for it.
4. Choose a Font that is Clear to Read
Your customers should be able to read what is on your comment cards clearly. You should go with the Arial font as that is what most people can easily read, plus it is better if you pick the right font size as it will help accommodate the contents of your comment card. Also, you have to insert a number scale and a series of checkboxes so that your customers can rate every aspect of your restaurant from “good” to “bad”. You may also like a sample restaurant menu.
5. Print a Test Run of Comment Cards
Do not just make one version of the sample card for your restaurant. To find out what’s best, you should see the ones that your customers will have an effortless time filling up. You have to think about the size of the font in the comment cards and if visually impaired customers will still be able to read it. If they say that the font size is a bit too small or too big, then you have to resize it as soon as possible. Just make all of the necessary adjustments so that customers will have an easy time providing you with information that will help you and your business out. You may also see restaurant tent card designs.
Why Should You Have Restaurant Comment Cards?
The following points will help you understand the importance of having a comment card for your restaurant business.
1. Customer Service Improvement
With the help of a comment card, a customer can say that he or she enjoyed his or her dining experience because of great service, or the customer can say that he or she was dissatisfied with the treatment that he or she received. Customer service is always going to be an integral part of any small business, especially in the restaurant industry. So, with the help of comment cards, you will be able to figure out which of your employees need further training to meet the expectations of future customers. You may even be able to weed out those employees who are causing more problems to your restaurant than solving them.
2. Meal Quality or a Variety of Improvement
The point of having a restaurant is to serve customers. So, naturally they would expect food that will meet their expectations and they also expect to have a wide variety of choices. With the help of a comment card, customers can point out if a particular meal that they ordered was one to their liking, or if there needs to be a serious change in how a particular meal was made. This information will tell you if you should work on improving the meal that the customer did not like, or if you should remove it from the menu entirely, depending on the response of the customers who have tasted the dish. Also, customers may make use of the comment cards to point out whether your restaurant has too much or too little meal variety on your menu. A restaurant menu must meet the theme of the establishment, but it should also require the right amount of items on it. So, if your customers comment that your restaurant has too little in terms of menu variety, then you should add more items to the menu. If it is too much, then take some of them down.
3. Restaurant Cleanliness Improvement
If you were a customer who has decided to dine in a particular restaurant, then you would expect everything to be spotlessly clean, right? The customer comment card allows your customers to voice their opinion when it comes to the cleanliness aspect of the different parts of your restaurant. You can have your customers rate the cleanliness of your restaurant through the use of the rating scale and checkboxes in your comment card, or you can have them write comments on which areas of the restaurant are clean, and which need more tidying up. The cleanliness of a restaurant is very vital, so having customers point out things that need to be cleaner or having them praise you for the cleanliness of your establishment is always a good thing. You may also like restaurant DL card designs.
4. Transaction Speed Improvement
Customers always hate it whenever they have to wait for their bill or change. With an event comment card, customers can point out if your servers can complete these transactions quickly. Because no matter how good your food is, if your customers wait too long for the check, then it could eventually sour their enjoyment.
5. Allow Customers to Make Suggestions
Apart from the questions that you place in the comment cards, customers should also be able to make their suggestions on how you can improve your business according to them. This way, customers will have free reign on what they would like to say and it may just help you see what it is your business outline needs to attract more customers. Do not disregard any of the suggestions, but see which of them can help your business plan.
Although making a comment card may seem like an easy thing to do, it requires a lot of background planning. These cards play a vital role in determining the progress of your restaurant business. By making use of our ready-made card design, you can save time and also come up with an effective survey document. Download them for free now!