What Is Customer Service?
As a business professional, you always want to make sure you provided your customers with great service. For you to do so, you give or receive a phone call in order to address your customers' concerns or inquiries. Businesses especially the macro-level, typically have a customer service or customer care department in order to ensure they provide quality service. For instance, call centers are at a booming rate already because of this endeavor. Service providers do commonly have customer care departments like customer service in amazon, customer service at Verizon, customer service at & t and customer service at Sprint in order to comprehensively address customers' concerns and inquiries and ensure they are happy with the service.
How To Provide Excellent Customer Service?
Customers are the foundation of all businesses. They can either make or break the business. Therefore, it is important to provide the best customer service possible in order to add and/or retain actual and potential customers.
1. Always Be Courteous
Wherever you are, however you interact with your customers, whether spoken or written, basic is very important that it helps establish a great connection with both actual and potential clients. A simple greeting and acknowledgment would already lighten the customers' feelings. Customer service doesn't just limit to basic courtesy and customer satisfaction, it also builds a strong connection.
2. Listen For Feedbacks
Whether it's in written or spoken, always open your ears, heart, and mind in welcoming either good or bad feedback from the customer(s). Feedbacks are one of the most essential building blocks for the business because, without them, you wouldn't know what are the things you need to work on and what are the things to be maintained.
3. Write An Acknowledgment Letter
To make things more formal, it's best if you write an acknowledgment letter on the feedback of your customer. This could be an acknowledgment of praise or criticism. Even if it's a criticism, appreciate it because you wouldn't grow if you don't know what are the things you need to improve. An acknowledgment letter can also be used to thank the customer for patronizing the business.
4. Hand Down Necessary Details
As you write your acknowledgment letter, don't forget to put in the name of your company or business, its address, and contact information. Acknowledgment letters don't just say "thank you" to the customers' patronization, but they also aim to establish a strong connection. In which case, provide comprehensive details on your acknowledgment letter in order to provide a good impression of professionalism.
5. Pay Attention To Their Demands
Whether you're receiving a call or attending customers in person, say, in a restaurant, it's important to ask for their specific demands in order to prevent future issues or concerns. This time, you must pay attention to their feedback and if possible, be proactive by asking effective questions that will help you determine the important things to do to improve your service.
6. Give Reassurance
Lastly, it's time to provide reassuring statements. This may be a promise to meet all the customers' specific demands. Never forget to include these to the written documents you will send to your customer because this will ensure they will begin and maintain business with you