Financial Services SLA
This Service Level Agreement (SLA) is made and entered into as of [Month Day, Year], by and between [Your Company Name] ("Client"), with its principal place of business at [Your Company Address], and [Your Partner Company Name] ("Service Provider"), with its principal place of business at [Your Partner Company Name Address].
This SLA outlines the framework and conditions under which the Service Provider will deliver specified financial services to the Client. The objective is to delineate the expectations, responsibilities, and standards for service delivery to ensure effective and efficient financial management.
1. Scope of Services
The Service Provider agrees to deliver comprehensive financial services including, but not limited to, accounting, financial reporting, payroll processing, and budgeting assistance. These services are collectively referred to as the “Services” under this Agreement.
2. Service Performance and Standards
The Service Provider commits to maintaining a high standard of accuracy, with a minimum accuracy rate of 98% in all financial reports and statements.
All financial reports shall be submitted to the Client no later than the [5th business day] following the end of each reporting period.
Payroll processing will be completed with full adherence to applicable laws and regulations, ensuring timely disbursement of payments.
3. Communication and Support
The Service Provider will designate a dedicated account manager to be the primary point of contact for the Client.
Regular communication will be maintained via email, phone calls, and monthly meetings to discuss service performance and any concerns.
The Service Provider commits to responding to any queries or concerns from the Client within one (1) business day.
4. Confidentiality and Data Security
The Service Provider shall ensure the confidentiality and security of all financial data and information provided by the Client.
Appropriate data protection measures will be implemented and maintained in compliance with relevant data protection laws and regulations.
5. Billing and Payment Terms
The Client agrees to a monthly service fee of [specified amount], payable within thirty (30) days of invoice receipt.
Any additional services outside the scope of this SLA will be billed separately and require prior written approval from the Client.
Late payments by the Client will incur a late fee of 1.5% per month on the outstanding balance.
6. Term and Termination
This SLA shall commence on [Month Day, Year] and remain in effect for a period of [number] years unless terminated earlier by either party with a [30/60/90]-day written notice.
In the event of termination, the Service Provider shall provide all necessary support for a smooth transition of services for a period of [number] days post-termination.
7. Amendments
Any amendments to this SLA must be made in writing and signed by both parties.
8. Dispute Resolution
In the event of a dispute, the parties agree to first seek resolution through direct negotiation. If unresolved, the dispute will be escalated to mediation before any legal proceedings are initiated.
IN WITNESS WHEREOF, the parties have executed this Service Level Agreement as of the date first written above.
[Your Company Name]
[Your Name]
[Job Title]
[Month Day, Year]
[Your Partner Company Name]:
[Name of Authorized Representative]
[Job Title of Authorized Representative]
[Month Day, Year]
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