Pricing

100,000+ Ready-Made Designs, Docs & Templates to Start, Run and Grow your Business

Subscribe to Download

10+ Customer Complaint Letter Templates

If you are a customer and your experience inside an establishment was ruined by something that its staff could have possibly controlled, then you’ll want to point out what happened. The best way to go about in doing that is by sending a formal customer complaint letter. This article will teach you all that you need to know so that you can properly make one.

2562+ FREE LETTER Templates - Download Now Adobe PDF, Microsoft Word (DOC), Google Docs, Apple (MAC) Pages, Microsoft Excel (XLS), Google Sheets (SPREADSHEETS)

5 Steps for Creating a Customer Complaint Letter

Step 1: Provide your basic information.

Start the letter by placing all of your basic information at the very top. Make sure that you include not only your complete name, but also your address, phone number, and email address as well. Don’t forget to include the exact date in which you made the letter.

Step 2: Provide information on the intended recipient.

Next is for you to place information on the company that you going to send the complaint letter to. Be sure to start with the name of the company’s representative followed by his/her position title, the name of the company, and then the company’s address.

Step 3: State your complaint.

You will want to greet the addressee appropriately first by placing his/her last name along with either “Ms.” or “Ms.” as appropriate. Then follow that up with a statement that explains the reason for the letter. This has to be brief and straight to the point so that the recipient will quickly understand the purpose of the letter.

Step 4: Go more detail about your complaint.

For example, if you are sending a complaint letter regarding your experience with an establishment’s customer service, then you will need to point out what it is specifically that happened which forced you to make and send the letter. Include details like names, date and time if deemed necessary.

Step 5: Close the letter.

Before you end the letter, you will need to make a statement which tells the recipient that you are expecting a timely response to your complaint. Tell the recipient that he/she may use your contact information to get a hold of you if need be. Thank the recipient for the time that he/she spent going through your letter. Lastly, place your complete name and signature at the bottom to officially close it.

10+ Customer Complaint Letter Templates

1. Customer Complaint Letter Template

Details
File Format
  • Google Docs
  • MS Word
  • Pages

Size: A4, US

Download

If you are a customer and you have encountered a problem or problems that have ruined your experience, then you will want to notify the establishment you are in about the matter. By downloading this template, you can create a letter which does exactly that.

2. Response to Customer Complaint Letter Template

Details
File Format
  • Google Docs
  • MS Word
  • Pages

Size: A4, US

Download

When you receive a customer complaint, it is important that you are able to respond to it in a timely and professional manner. The best way to go about in doing so is by sending the customer that made the complaint a proper response letter. Get this template now so that you can start working on making one should the time call for it.

3. Customer Complaint Acknowledgement Letter Template

Details
File Format
  • Google Docs
  • MS Word
  • Pages

Size: A4, US

Download

Those who are experienced in handling customers will often encounter complaints that will have to be dealt with. To ensure that the customer knows that his/her complaint has been acknowledged, it is important to send a letter which does just that. Download this template now so that you are able to create such a letter.

4. Customer Service Complaint Letter Template

Details
File Format
  • Google Docs
  • MS Word
  • Pages

Size: A4, US

Download

There will be situations when you, the customer, might encounter multiple problems when dealing with a particular establishment’s customer service department. What you will want to do is to make a complaint letter which points out what those negative experiences are in detail. Download this template now so that you can ake and send the letter as soon as possible.

5. Simple Customer Service Complaint Letter Template

Details
File Format
  • Google Docs
  • MS Word
  • Pages

Size: A4, US

Download

If you are looking for an easy way to make a customer service complaint letter, then this is definitely the template for you. Download it provides you with the means to make a simple letter which explains what it is about the customer service you did not like. Be sure to use either Microsoft Word, Google Docs or Apple Pages when opening or editing the template.

6. Warning Letter to Employee due to Customer Complaint Template

Details
File Format
  • Google Docs
  • MS Word
  • Pages

Size: A4, US

Download

An employee that has taken part in actions that forced a customer or customers to complain about him/her must be warned immediately. Download this template now so that you can create a warning letter which points out what it is specifically the employee has done which has caused one or more customer complaints.

7. Complaint Letter For Poor Customer Service Template

Details
File Format
  • Google Docs
  • MS Word
  • Pages

Size: A4, US

Download

If a particular establishment’s customer service is so poor that you just have to point out what it is that is being done wrong, then consider downloading this template. With it, you can make a complaint letter where you can provide details regarding why the establishment’s customer service is so poor and you can also use it to point out what can be done to improve it.

8. Complaint Letter About Bad Customer Service Template

Details
File Format
  • Google Docs
  • MS Word
  • Pages

Size: A4, US

Download

There will be those establishments where you will experience customer service that’s bad enough for you to complain about it. Should you ever be put in a situation wherein you need to do so, then be sure to download this template. With it, you can create a complaint letter which points out the negative experiences you’ve had as a customer with an establishment’s customer service.

9. Sample Response To Customer Complaint Letter Template

Details
File Format
  • Google Docs
  • MS Word
  • Pages

Size: A4, US

Download

If you ever need to respond to a customer complaint, then this is the template for you. Downloading it allows you to prepare a response letter that is appropriate for any kind of customer complaint you receive.

10. Free Customer Complaint Letter Template

Details
File Format
  • Google Docs
  • MS Word
  • Pages

Size: A4, US

Download

When the time comes that you, a customer, has to point out problems with a company that you have done business with, then this letter template is exactly what you need. Get it so that you can start making a complaint letter which allows you to point out what those problems are so that they can be looked into as soon as possible.

11. Restaurant Customer Complaint Template

Details
File Format
  • DOC

Size: 3 KB

Download

If you dined in a restaurant and your experience was ruined due to one or more problems that occurred, then you will want to point out exactly what those are. The best way you can go about in doing so is by creating a complaint letter to the restaurant where you encountered those problems. Download this template now so that you can make the letter for such a situation.

You may also like

Read More Articles about

BusinessLetters

158+ FREE & PRO Ready-Made Resignation Letter

Professionally Made, Easily Editable Templates to Get your Work Done Faster & Smarter

View All Resignation Letter Templates
Available in